Cancellations
If you need to cancel your flower order, the full amount will be fully refunded, ONLY IF notice is received by Onlyfloral 48 hours to the scheduled delivery date. Cancellations received with less than 48 hours notice prior to the date of delivery will be charged at 50% of the total order value.
For collaborations, cancellations will be accepted prior 7 day’s notice.
We are unable to cancel orders that have already been created and are in the process of being delivered.
Returns
Flower availability is dependent on seasonality and market availability, what you see in the photographs is just an example to indicate colours/general style and your arrangement will never be identical to the product images. As a result, not all goods produced are exactly as pictured on our website, by accepting these terms and conditions you are acknowledging there may be material differences between images and produced goods.
If for any reason you are dissatisfied with your flower order, please send us images and a description via phone or email within 24 hours of purchase with a valid reason for return. In this instance, refund or replacement may be considered.
To assist us in quality control, we may request to collect the original flowers. Regrettably, we cannot arrange a redelivery of replacement flowers to you if the original flowers are disposed of or images are unavailable.
Any refunds will be processed on via the same method of payment. Electronic refunds may take up to 7 business days to process.
Onlyfloral do not offer refunds if you simply believe the product is of a different size/style/colour/flowers to what you had imagined. If you have questions about what flowers will be featured or what size the product will be, please contact us before placing your order.
